OCTOBER SALE NOW ON! WITH FREE UK SHIPPING.

Delivery & Returns

We currently ship to the UK & Europe only.
Please sign up to our newsletter to be updated on international delivery availability.

 

DELIVERY
We aim to dispatch within 1-2 working days.
Free standard shipping (no tracking) is offered for all UK orders.
Please note that delivery times may be subject to delays by the postal courier, especially during busy periods.
For a smooth delivery service, please make sure to give us your correct delivery address.

UNITED KINGDOM
Orders under £20 Orders over £20
‣ Free delivery
‣ Sent with Royal Mail 2nd Class
‣ 2-3 working days delivery time
‣ No signature required
‣ Free delivery
‣ Sent with Royal Mail 2nd Class Signed For
‣ 2-3 working days delivery time
‣ Signature required on delivery
Guaranteed Next Working Day by 1pm
‣ Delivery charge £5.95
‣ Guaranteed by 1pm next working day after dispatch
‣ Signature required on delivery
‣ Tracking available

EUROPE
Tracked & Signed Delivery
‣ Delivery charge £8.30
‣ Signature required on delivery
‣ Tracking available
‣ See Royal Mail for a list of European countries included

 

RETURNS

If you are unhappy with your order, please contact us within 14 days of your purchase.

CONDITION OF GOODS
We will offer a refund for goods in their original, unopened, unused and undamaged condition. Seals must be intact. 

In the event of opened and/or non-saleable goods returned to us, we may offer a partial refund or decline the return.

RETURNS PROCEDURE
Please email us within 14 days of your purchase with your order number and details of return. We will send you our confirmation and returns procedure. Please return your item(s) to us within 14 days of this confirmation, making sure to include your order number inside the parcel.

Please note that the customer is responsible for the return shipping cost. We recommend using a form of tracking service and/or shipping insurance for your return delivery as we can only offer a refund for items safely returned to us, in the original condition.

REFUND
We aim to process your refund within 14 days of receiving your returned item(s). Please note that the original delivery charge is not eligible for a refund.

LOSS/DAMAGED GOODS
In the highly unlikely event of loss or damaged goods, please contact us with details so we can resolve the matter straight away.